Refund & Cancellation Policy

Last updated: 24 August 2026

This policy applies to digital products and paid online programs purchased directly from ALCOVE through yuneedthisspace.com.

Nothing in this policy limits any mandatory rights you may have under applicable consumer law.

1. Digital Products

ALCOVE digital products include downloadable mini books, workbooks, essays, guides, and similar digital materials.

Because digital products can be accessed and reproduced once delivery or access has begun, refunds for a simple change of mind may be restricted after the digital content has been supplied or made available, to the extent permitted by applicable law.

Before purchasing, we encourage you to review the product description and any free preview provided.

If applicable law gives you a right to cancel or withdraw from your purchase, that right will be respected.

2. Problems With a Digital Product

Please contact us if:

You were charged more than once for the same purchase
You received the wrong product
The file is corrupted or cannot be opened
Your download link does not work
You paid successfully but did not receive access to your purchase
The product is materially different from its description

We will first try to correct the problem by restoring access, replacing the file, or providing the correct product.

Where appropriate or required by applicable law, a refund will be provided.

Contact: space@yuneedalcove.com

Please include your name, order email address, order number if available, and a short description of the problem.

3. Coffee Chats, Workshops and Online Programs

Cancellation terms for paid Coffee Chats, workshops, and other scheduled programs may be stated on the relevant booking page.

Unless a different cancellation policy is clearly stated when booking:

If ALCOVE cancels a paid session and cannot offer a suitable alternative, you will receive a full refund.
If a session is rescheduled by ALCOVE, you may accept the new date or request a refund if you cannot attend.
Participant cancellations will be handled according to the cancellation information shown at the time of booking and applicable consumer law.

Free sessions do not have a monetary refund, but we appreciate advance notice if you can no longer attend so that a place can be offered to someone else.

4. Missed Sessions

Unless otherwise stated on the booking page, refunds are generally not provided solely because a participant fails to attend a scheduled live session without cancelling in accordance with the applicable cancellation terms.

Exceptions may be considered where required by law or where exceptional circumstances make it reasonable to do so.

5. Refund Processing

Approved refunds will normally be returned through the original payment method.

Processing times may vary depending on the payment provider, bank, and country.

Where Korean consumer law requires a refund within a particular period, ALCOVE will process the refund in accordance with that requirement.

6. Consumer Rights

ALCOVE is based in the Republic of Korea and sells to customers internationally.

Consumer protection rules differ between countries. Nothing in this policy is intended to waive or restrict mandatory rights that apply to you under applicable law.

7. Contact

For refund, cancellation, or digital-access questions:

space@yuneedalcove.com