2. Privacy Policy
ALCOVE respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains what information we collect, why we use it, how it may be shared and stored, and what choices and rights may be available to you when you visit https://yuneedthisspace.com, reserve a program, purchase a digital product, subscribe to communications, or contact us.
WHO WE ARE
ALCOVE is a space for stories, reflection, thoughtful conversation, and meaningful human connection.
For the purposes of this Privacy Policy, ALCOVE is responsible for determining how personal information collected directly through its website and services is used.
Website: https://yuneedthisspace.com
Privacy contact: space@yuneedalcove.com
Country of operation: Republic of Korea
INFORMATION WE MAY COLLECT
The information collected depends on how you interact with ALCOVE.
A. Information you provide directly
We may collect:
• Name
• Email address
• Country, language, or time-zone information
• Reservation date and time
• Program or product selected
• Order and transaction details
• Billing details other than complete payment-card information
• Messages, inquiries, form responses, or feedback
• Newsletter subscription preference
• Cancellation or rescheduling information
• Information you voluntarily provide during a booking or communication
• Testimonials or content submitted with your permission
Please do not provide sensitive personal information unless it is genuinely necessary and specifically requested.
B. Appointment information
When you reserve a Coffee Chat or another program, we may collect:
• Participant name
• Email address
• Selected appointment
• Date, time, duration, and time zone
• Online meeting information
• Booking status
• Cancellation or rescheduling history
• Notes or answers submitted through the reservation process
If Google Calendar or Google Meet is used, relevant booking details may be transmitted to Google to create and manage the calendar event and online meeting.
C. Purchase information
When you purchase a digital product, we may collect:
• Name and contact information
• Products purchased
• Order number
• Purchase date and amount
• Currency
• Payment and fulfillment status
• Download or delivery information
• Refund or customer-support history
Payment providers process payment credentials according to their own privacy policies. ALCOVE does not ordinarily receive or store your complete payment-card number.
D. Website and technical information
Depending on the website settings and services enabled, certain information may be collected automatically, including:
• IP address
• Browser and device type
• Operating system
• Pages viewed
• Approximate location derived from technical information
• Date, time, and duration of visits
• Referring pages or links
• Cookie identifiers
• Website performance, security, and diagnostic information
• Interactions with website features
Some technical data is necessary to operate, secure, and troubleshoot the website.
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Provide and operate the website
• Process reservations and orders
• Create Google Calendar events or Google Meet sessions
• Deliver digital products and download links
• Send booking, purchase, cancellation, or rescheduling confirmations
• Respond to inquiries and provide customer support
• Manage program availability and prevent double bookings
• Administer refunds or resolve technical problems
• Maintain transaction and service records
• Send newsletters or promotional communications when you have opted in
• Understand website performance and improve content and services
• Detect fraud, abuse, security threats, and violations of our terms
• Protect the rights, safety, and integrity of users, participants, ALCOVE, and third parties
• Comply with legal, tax, accounting, consumer-protection, and regulatory obligations
• Establish, exercise, or defend legal claims
We do not sell personal information.
GROUNDS FOR PROCESSING
Depending on the context and applicable law, we process personal information because:
• It is necessary to provide a product or service you requested
• It is necessary to take steps connected to your reservation or purchase
• You have provided consent, such as for newsletter communications
• Processing is necessary to comply with a legal obligation
• Processing is reasonably necessary for legitimate operational, security, service-improvement, or fraud-prevention purposes
• Processing is necessary to protect a person’s vital interests or safety in an exceptional situation
• Another lawful basis permitted by applicable law applies
Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing already lawfully completed.
NEWSLETTERS AND MARKETING
We will send newsletters or promotional emails only where you have subscribed, opted in, or where another lawful basis permits the communication.
You may unsubscribe at any time by:
• Using the unsubscribe link included in an email, where available
• Contacting space@yuneedalcove.com
Unsubscribing from marketing does not stop essential service communications, such as order confirmations, booking notices, meeting details, cancellations, or policy-related messages.
We do not automatically add Coffee Chat participants or purchasers to a promotional mailing list unless they have separately agreed to receive marketing communications.
COOKIES AND SIMILAR TECHNOLOGIES
The website and its service providers may use cookies or similar technologies.
These may include:
• Essential cookies required for website, security, checkout, cart, or booking functions
• Preference cookies that remember selected settings
• Performance or analytics technologies, if enabled
• Marketing technologies, only if enabled and used in accordance with applicable consent requirements
Your browser may allow you to block or delete cookies. Blocking essential cookies may prevent parts of the website, checkout, cart, or booking system from working properly.
If non-essential analytics or advertising tools are added in the future, this policy and the website’s cookie-consent settings should be updated before or when those tools are enabled.
HOW INFORMATION MAY BE SHARED
We may share information only as reasonably necessary with:
A. Website and hosting providers
Hostinger and related infrastructure providers may process information needed to host, secure, operate, and maintain the website, store, checkout, forms, bookings, and transactional emails.
B. Google services
Google may process booking and meeting information when Google Calendar or Google Meet is used.
C. Payment providers
Payment providers may process billing, payment, fraud-prevention, refund, and transaction information. Their handling of payment information is governed by their own privacy policies.
D. Email and communication providers
Providers may process email addresses and message data to send booking confirmations, order notices, newsletters, or customer-support communications.
E. Professional and legal advisers
Information may be shared with accountants, legal advisers, insurers, or similar professionals when reasonably necessary and subject to appropriate confidentiality duties.
F. Authorities and protection of rights
Information may be disclosed when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, safety, security, and prevent serious harm or unlawful activity.
G. Business changes
If ALCOVE undergoes a reorganization, transfer, merger, or sale, information may be transferred subject to applicable law and appropriate notice or protection.
We require service providers to use information only for authorized purposes or as independently permitted by applicable law.
INTERNATIONAL DATA TRANSFERS
ALCOVE operates from the Republic of Korea, but website, cloud, email, booking, meeting, and payment providers may process or store information in other countries.
Those countries may have privacy laws different from the laws where you live.
Where required, we will use appropriate safeguards, notices, consents, contractual protections, or other lawful transfer mechanisms. By using internationally operated services, your information may be processed in jurisdictions where the relevant provider maintains infrastructure.
You may contact us for more information about service providers and cross-border processing relevant to your data.
HOW LONG WE KEEP INFORMATION
We retain information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, legal compliance, dispute resolution, security, accounting, and recordkeeping.
Typical retention principles include:
• Booking information: for the period needed to provide the appointment and handle follow-up, disputes, or legally required records
• Order and transaction records: for the period required by tax, accounting, consumer, or electronic-commerce laws
• Newsletter information: until you unsubscribe, withdraw consent, or the mailing list is discontinued, subject to a minimal suppression record where necessary
• Customer-support communications: for as long as needed to resolve the issue and maintain appropriate records
• Security and technical logs: for a limited period appropriate to fraud prevention, security, and troubleshooting
• Testimonials or published contributions: until permission is withdrawn where withdrawal is legally and practically applicable, or until the content is removed
Information may be retained longer when required by law, needed for legal claims, or necessary to investigate fraud or abuse.
When information is no longer required, we will delete it, anonymize it, or arrange for its secure disposal, subject to technical backup cycles and legal requirements.
SECURITY
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, loss, disclosure, or destruction.
These measures may include controlled access, secure hosting, account protections, encryption provided by service platforms, software updates, and limited handling of personal information.
No internet transmission, email system, cloud service, or storage method can be guaranteed to be completely secure. You should protect your devices, email account, passwords, booking links, and meeting links.
If a personal-information incident occurs, we will take reasonable response measures and provide notice where required by applicable law.
YOUR RIGHTS AND CHOICES
Depending on applicable law and your location, you may have rights to:
• Ask whether we process your personal information
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of information
• Request suspension or restriction of processing
• Withdraw consent
• Object to certain processing
• Request a portable copy where applicable
• Unsubscribe from marketing
• Lodge a complaint with a privacy or data-protection authority
These rights may be subject to legal exceptions. For example, we may need to retain transaction records required by law.
To make a request, contact space@yuneedalcove.com with enough information to identify the relevant interaction. We may request reasonable verification before disclosing, correcting, or deleting information.
We will respond within the period required by applicable law.
KOREAN PRIVACY RIGHTS
Where the Personal Information Protection Act of the Republic of Korea applies, individuals may exercise rights provided by that law, including rights relating to access, correction, deletion, suspension of processing, and withdrawal of consent, subject to applicable conditions and exceptions.
Requests may be submitted to:
Privacy contact: space@yuneedalcove.com
You may also contact or consult the relevant Korean privacy authorities and dispute-resolution services where applicable.
CHILDREN’S PRIVACY
ALCOVE services are not intentionally directed to children under 14, and we do not knowingly collect personal information directly from children under 14 without legally required consent from a parent or legal guardian.
Purchases and independent reservations are intended for adults or persons using the service with appropriate guardian permission.
If you believe a child has provided personal information without appropriate consent, contact us so we can review and, where required, delete it.
SENSITIVE INFORMATION AND PROGRAM PARTICIPATION
Coffee Chats and reflective programs may involve personal conversation. You are not required to disclose sensitive information.
Please avoid submitting or sharing information about health, trauma, legal disputes, financial accounts, identification numbers, passwords, precise private addresses, or other highly sensitive matters unless necessary and specifically requested.
Information spoken voluntarily during a live session is not automatically recorded or added to a participant profile. ALCOVE will not record a session without advance notice and any consent required by law.
Other participants are independent individuals. Although respectful confidentiality is expected, ALCOVE cannot guarantee the conduct of every participant.
THIRD-PARTY LINKS AND SERVICES
The website may contain links to third-party websites, products, social platforms, or resources.
This Privacy Policy does not govern independent third-party websites or services. Review their privacy policies before providing personal information.
AUTOMATED DECISION-MAKING
ALCOVE does not currently use personal information to make decisions producing legal or similarly significant effects solely through automated processing.
Basic automated functions may be used for booking availability, transactional emails, fraud prevention, delivery of digital content, or website security.
DO NOT SELL OR SHARE
ALCOVE does not sell personal information for money.
ALCOVE does not knowingly share personal information for cross-context behavioral advertising. If advertising or marketing technology that changes this position is introduced, this policy and applicable consent mechanisms will be updated.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our services, technology, providers, or legal obligations.
The updated policy will be posted on this page with a revised “Last updated” date. Where required, material changes may also be communicated through the website or email.
CONTACT US
For privacy questions, requests, complaints, or consent withdrawal, contact:
ALCOVE
Website: https://yuneedthisspace.com
Email: space@yuneedalcove.com
Country of operation: Republic of Korea